FAQ

Yes, if they are at least 13 years old and a parent or legal guardian gives permission. The consent must be scanned and sent electronically/paper to the operator's address. The consent template is available in the terms of service tab. When registering, you must provide the details of the minor who will use the account.

You will recharge the account after logging into the mobile application or website. Available payment methods include payment by card, bank transfer or BLIK.

Go to the mobile app or website and use the "Forgot your PIN? Resend” option.

Make sure that you have completed the registration process, i.e. completed all the required data on your account and clicked on the activation link sent to your e-mail. If there are difficulties in finding an email from us, check if it accidentally went to spam or contact us. The account is active when there is a minimum balance of 10 PLN.

Setting up an account in one system allows you to use bicycle rentals in other cities, as long as these systems allow this possibility.

You can send your instruction to delete your account by email or letter. Remember! Before deletion, replenish the funds on your account to a balance equal to 0 PLN. If you have unused funds on your account, in the application provide a bank account number for their return.

Check the correct alignment of the rear wheel - it should be aligned evenly with the o-lock, so that it can get around it without touching the spokes. If you continue to have difficulty returning the bike, contact the BOK.

Check the correct position of the O-lock - it should not touch the spokes of the bicycle. If it obstructs, change the position of the rear wheel. If you have further difficulties, use the "Open lock" option available on the rental.

You can take a ride break and stop outside of the station, but be sure to return the bike to the PRM station. Stands at stations only serve as bicycle support. You can put the bike in the stand, but you must close the o-lock to return it.

The locations of stations may be found on the website under „Map of stations” as well as in the Nextbike mobile application.

You can rent a maximum of 4 bike at a time on one account.

Has your rented bicycle been stolen? Inform our Consultant about the incident immediately by contacting the BOK.

When an accident or collision occurs during your bicycle rental, write down statements and/or call the police to the scene. Moreover, remember to inform the BOK of the incident, within a maximum of 24 hours after the incident.

Provide information including the bicycle number along with a description of the defect through the mobile application, website or contact the BOK. Our service will remove the defects as soon as possible, and your report will allow us to intervene even faster! Thank you!

The list of cities and towns compatible with the PRM system may be found at: https://nextbike.pl/kompatybilne-mazowieckie-systemy-rowerowe/. Remember to return the bike at one of the compatible stations in order to avoid calculation of additional fees.

Of course, you may return a PRM bike outside the Area of Usage of the PRM system, however, solely at one station in compatible cities or towns. The list of compatible cities and towns may be found at: https://nextbike.pl/kompatybilne-mazowieckie-systemy-rowerowe/. Remember that the PRM Bike return outside a station involves calculation of additional fees.

The fee for rental depends on the system to which a given bike belongs. For instance, when renting the Veturilo bike in Pruszków you will pay in accordance with the Veturilo pricelist. You may check the system name to which a given bike is assigned to on the labels placed on the bike to avoid misunderstandings. The fee for rental will comply with the pricelist for that particular system..

Returning the bike at a compatible station is free of charge. The list of compatible cities and towns may be found at: https://nextbike.pl/kompatybilne-mazowieckie-systemy-rowerowe/.