How it works?

You should select the option of Registration on the website www.pruszkowskirower.pl and fill out the registration form. In order to activate the account you should make the initial payment in the minimum amount of 10 PLN. As soon
as the amount reaches the account – it will become active, enabling rental of bikes. Remember to confirm the activation link, which was sent in message to your e-mail adress provided during the registration.

All you need to do is approach the terminal, press the button of “Rental” and follow the instructions displayed on the terminal. The bike will be automatically released from the electric lock.
When the bike is secured with a clamp it must be released by means of a 4-digit code. The code appears on the terminal upon rental as well as within the mobile application. The code to the clamp may be obtained also by telephone
contact with Customer Service Office.
Bikes may also be rented through the use of mobile application or by contacting with Customer Office.

All you need to do is enter the bike into electric lock. If you want to be sure that the bike has been correctly returned within the system, you may verify the status of rentals in the mobile application, through the website or
by contacting with Customer Office.

In case when the return of your bike is not possible through electric lock (i.e. closed station or lack of free bike stand) secure the bike with the clamp. Open the clamp with a code obtained upon rental, connect the bike with
another bike’s handle or with a fixed element of the station. Then, lock the clamp and shuffle the digits. Remember that a bike returned in such a way must be returned within the system also. In order to do so, approach the
terminal and press “Return”. Follow the instructions displayed on the terminal screen.
Bike connected in such a way may be retuned via mobile app or through contacting with Customer Service Office.. If you forgot the code to the clamp, check it in the mobile application or contact with Customer Office.

To be certain, we recommend verifying your rental status by means of mobile application of Nextbike or by logging on your account through the website as well as by contacting with Customer Office.

We will be grateful for passing information with a number of the problematic station or bike through mobile application, email message to the address of Customer Office or through telephone contact. Our team will undertake steps
to remove any potential failures as soon as possible. Our employees monitor the status of the system 24 hours a day, while such submissions allow us to react even faster.

Rental of a bike for up to 20 minutes is free of charge.
Rental of a bike for up to 1 hour is a cost of 1 PLN.
Rental of a bike for up to 2 hours is a cost of 3 PLN.
Rental of a bike for up to 3 hours is a cost of 5 PLN.
Each subsequent hour is an additional cost of 7 PLN.

After logging in to your profile on www.pruszkowskirower.pl in the tab “Top up your account” select one of the payment methods: payment card or online transfer.
NOTICE: In case of selecting payment method in the form of a transfer, Your transfer title is dedicated to You and is crucial for correct booking of your payment.

You can connect a credit card with a registered account. In order to do this contact with Customer Office or add a card at the terminal at the time when your account status is lower than 10 PLN.

This means that the system was unable to charge the funds from the card. The reasons for this may vary; either a card lock or lack of funds on the account.

Most likely there is less than 10 PLN at present on your account. Remember that each account is active only subject to a minimum amount of 10 PLN being on it or having a credit card connected to it. Due to this provision within
the Terms of Service, the Operator recommends topping up your account with a higher amount than 10PLN-i.e. 20 or 30 PLN.

First of all, do not get upset. If an amount which the system calculated for your bike rental does not correspond with the factual state-just submit a complaint by sending a message to the address www.pruszkowskirower.pl. We have
a maximum of 14 days to consider it but we will strive to respond to it as quickly as we can. If post our verification it turns out that the system made an error, we will reimburse the entire, incorrectly calculated sum.

You can rent a maximum of 4 bikes at once on one account. For each bike separately the system calculates the rental time, thus you do not need to return them all at the same time. In case of non-standard rentals, i.e. Group
rentals, please contact us on the email address: [email protected]

In case of problems with performing any operation at the terminal, please contact our Customer Office. You will be able to conduct any selected by you operation swiftly and efficiently. We are at your disposal 24 hours a day
under the telephone number +48 22 123 06 48.

Bikes are not adjusted to mounting child seats or to carry passengers.

The lamp switches on automatically post placing the bike in motion. All you need to do then is to keep pedalling and the lamp will light your way.

In case of a bike theft made during use, the lessee must immediately inform the Customer Office of this fact.

Our systems are compatible, registering in one of them enables bike rentals in all cities in Poland and worldwide where Nextbike is the Operator. It is worth to remember that each of the systems is characterized by its own price
list and Terms of Service.

In order to facilitate and simplify the process of bike rental, identification may be conducted by means of each device which has the function of contact-free identifier. This is the majority of plastic proximity cards-i.e. City
card, Electronic Student Card or the majority of payment cards.
In order to register the card you must approach the terminal, enter the telephone number and PIN code and then place the card in the indicated place.
Upon subsequent rental you may identify yourself at the terminal by means of the card, that is place the card in order to log in.
If you wish to log in only by means of the card, without indicating PIN number-mark the option “ During each rental and return, for safety reasons, ask me about my PIN number” on your account on the portal
www.pruszkowskirower.pl.

Of course, through the application you can rent a bike locked in the electric lock as well as one secured by means of the clamp. If you wish to rent a bike by means of the application you may select two options: entering its
number in the application or scanning the QR code.
The bike secured with electric lock will be automatically released if it is secured with a clamp the code to the clamp will be displayed in your mobile application.

Another bike may be rented straight away. If however you would like to rent the same bike-wait 3 minutes.

Normally, during identification the request to enter a credit card number should not appear. Such a situation may occur if, for example, you enter an incorrect telephone number and the terminal will identify you as a new user who
does not have the funds.
The terminal asks for indication of credit card number also in a situation when there is less than 10PLN on the account. It is best if you try once more to enter your data correctly in order to log in or else, contact with
Customer Office.

Of course, however common sense is key in each such situation. Do not leave the bike in remote places or “risky” ones and secure it with a belt or with a digital lock, connecting it to a fixed, solid element and you may be sure
nothing will happen to it. Be sure that no other person will be able to use your bike-secured for a moment, during a ride, with a digital lock-or rent it via mobile application or QR code, since the bike will be visible in the
system as rented.

The login sites, registration site and “My account” are coded via SSL, which is visible through the link upon entering each of these sites. Websites which launch Nextbike API application are additionally encoded but they function
in the iframe mode thus it is not visible within the address tab. Moreover, encoding of the entire service is switched on and set as default. We thus guarantee that the use of our website is 100% safe at each stage.