How it works?

Yes, if they are at least 13 years old and a parent or legal guardian
gives permission. The consent must be scanned and sent
electronically/paper to the operator’s address. The consent template
is available in the TERMS OF SERVICE tab. When registering, you must
provide the details of the minor who will use the account.

You will recharge the account after logging into the mobile
application or website. Available payment methods include payment by
card, bank transfer or BLIK.

Go to the mobile app or website and use the “FORGOT PIN”/”FORGOT PIN?”
option.

Make sure that you have completed the registration process, i.e.
completed all the required data on your account and clicked on the
activation link sent to your e-mail. If there are difficulties in
finding an email from us, check if it accidentally went to spam or
contact us. 😊

The account is active when there is a minimum balance of 10 PLN.

Setting up an account in one system allows you to use bicycle rentals
in other cities, as long as these systems allow this possibility.

You can send your instruction to delete your account by email or
letter.

Remember! Before deletion, replenish the funds on your account to a
balance equal to 0 PLN. If you have unused funds on your account, in
the application provide a bank account number for their return.

Check the correct alignment of the rear wheel – it should be aligned
evenly with the o-lock, so that it can get around it without touching
the spokes.

If you continue to have difficulty returning the bike, contact the
BOK.

Check the correct position of the O-lock – it should not touch the
spokes of the bicycle. If it obstructs, change the position of the
rear wheel.

If you have further difficulties, use the “OPEN LOCK” option available
on the rental.

You can take a ride break and stop outside of the station, but be sure
to return the bike to the PRM station. Stands at stations only serve
as bicycle support. You can put the bike in the stand, but you must
close the o-lock to return it.

The locations of stations may be found on the website under „MAP OF
STATIONS” as well as in the Nextbike mobile application.

You can rent a maximum of 4 bike at a time on one account.

Has your rented bicycle been stolen? Inform our Consultant about the
incident immediately by contacting the BOK.

When an accident or collision occurs during your bicycle rental, write
down statements and/or call the police to the scene. Moreover,
remember to inform the BOK of the incident, within a maximum of 24
hours after the incident.

Provide information including the bicycle number along with a
description of the defect through the mobile application, website or
contact the BOK. Our service will remove the defects as soon as
possible, and your report will allow us to intervene even faster!
Thank you!