How it works?

Krok 1

REGISTRATION

Don’t have an account in the PRM system yet? Download the Nextbike
application or visit pruszkowskirower.pl

Then select “Registration” and follow the displayed instructions.

To activate your account pay the initial fee and confirm your email.

Krok 2

RENTAL

Want to rent a bike? Open the Nextbike app, then scan the QR code on the
bike or enter the bike number.

Click “Rent a bike” and you’re done – the O-lock located on the rear
wheel, will open automatically.

Remember that you can also call the contact centre, we will help!

Krok 4

RETURN – now it’s even easier!

Just close the O-lock located on the rear wheel, the bike will return
automatically.

IMPORTANT! You can take a ride break and stop outside of the station,
but be sure to return the bike to the PRM station.

Krok 3

PARKING

Need a break in your rental but don’t want to return the bike? Use the
parking in the app.

Select an active rental, press “Parking” and confirm.

Now you can close the O-lock, without returning the bike.

Want to continue your ride? Select “Resume” in the app and the O-lock
will open automatically.

FAQ

USER ACCOUNT SERVICE

CAN A CHILD HAVE AN ACCOUNT?

Yes, if they are at least 13 years old and a parent or legal guardian
gives permission. The consent must be scanned and sent
electronically/paper to the operator’s address. The consent template
is available in the TERMS OF SERVICE tab. When registering, you must
provide the details of the minor who will use the account.

HOW TO TOP UP THE ACCOUNT?

You will recharge the account after logging into the mobile
application or website. Available payment methods include payment by
card, bank transfer or BLIK.

HOW TO RESET THE ACCOUNT PIN?

Go to the mobile app or website and use the “FORGOT PIN”/”FORGOT PIN?”
option.

WHY IS MY ACCOUNT INACTIVE?

Make sure that you have completed the registration process, i.e.
completed all the required data on your account and clicked on the
activation link sent to your e-mail. If there are difficulties in
finding an email from us, check if it accidentally went to spam or
contact us. 😊

The account is active when there is a minimum balance of 10 PLN.

CAN I RENT A PRM BIKE TO AN ACCOUNT IN ANOTHER SYSTEM?

Setting up an account in one system allows you to use bicycle rentals
in other cities, as long as these systems allow this possibility.

HOW CAN I DELETE MY ACCOUNT?

You can send your instruction to delete your account by email or
letter.

Remember! Before deletion, replenish the funds on your account to a
balance equal to 0 PLN. If you have unused funds on your account, in
the application provide a bank account number for their return.

RENTAL/RETURN

WHAT TO DO IF THE O-LOCK DOES NOT CLOSE?

Check the correct alignment of the rear wheel – it should be aligned
evenly with the o-lock, so that it can get around it without touching
the spokes.

If you continue to have difficulty returning the bike, contact the
BOK.

WHAT TO DO IF THE O-LOCK DOES NOT OPEN?

Check the correct position of the O-lock – it should not touch the
spokes of the bicycle. If it obstructs, change the position of the
rear wheel.

If you have further difficulties, use the “OPEN LOCK” option available
on the rental.

WHERE CAN I RETURN MY BICYCLE?

You can take a ride break and stop outside of the station, but be sure
to return the bike to the PRM station. Stands at stations only serve
as bicycle support. You can put the bike in the stand, but you must
close the o-lock to return it.

WHERE CAN I RENT A BIKE?

The locations of stations may be found on the website under „MAP OF
STATIONS” as well as in the Nextbike mobile application.

HOW MANY BIKES CAN I RENT AT THE SAME TIME?

You can rent a maximum of 4 bike at a time on one account.

OTHER

HOW TO REPORT A STOLEN BICYCLE?

Has your rented bicycle been stolen? Inform our Consultant about the
incident immediately by contacting the BOK.

HOW TO REPORT AN ACCIDENT?

When an accident or collision occurs during your bicycle rental, write
down statements and/or call the police to the scene. Moreover,
remember to inform the BOK of the incident, within a maximum of 24
hours after the incident.

HOW TO REPORT A BICYCLE DEFECT?

Provide information including the bicycle number along with a
description of the defect through the mobile application, website or
contact the BOK. Our service will remove the defects as soon as
possible, and your report will allow us to intervene even faster!
Thank you!

CONTACT DETAILS

Contact centre

Open non stop
Off season: from Monday to Friday between: 10.00-12.00

+48 22 123 06 48
(cost of telephone connection in line with operators’ tariffs)

Complaints and requests:

[email protected]

SALE OF COMMERCIAL SPACE ON BIKES:

+48 512 314 353
[email protected]

Sponsored stations:

+48 22 123 01 00
[email protected]

Office

+48 22 208 99 90
[email protected]
Nextbike Polska S.A. in restructuring
ul. Przasnyska 6B, 01-756 Warszawa

KRS 0000646950
NIP: 895-198-10-07
REGON: 021336152

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